From Order
to Arrival.
Thoughtful guidance for every stage of your order, from preparation to delivery at your door.
Every Order.
Clearly Accounted For.
This policy explains how Aroveluni™ orders are prepared, shipped, tracked, and reviewed when delivery problems arise.
Official Company Information
BUSINESS DETAILSGuangzhou Mifeng Technology Co., Ltd.
Room C7407, 6th–7th Floors, Building I, No. 6 Helong 1st Cross Road, Hebian, Baiyun District, Guangzhou
Time, Made Transparent.
Your delivery journey includes order preparation followed by carrier transit. Each stage has its own estimated timeframe.
Busy periods may extend the total to approximately 15–20 business days when processing takes up to 5 business days.
Delivery times are estimates, not guaranteed arrival dates.
From Preparation
to Your Door.
Order Preparation
Your order is prepared after payment confirmation. Standard processing generally takes 2–4 business days.
Carrier Transit
The carrier transports your parcel through its delivery network. Transit time depends on the destination and logistics conditions.
Delivery & Tracking
Use the tracking information sent to your checkout email to follow available shipment updates.
Order Processing
Standard order preparation
After payment confirmation, orders are generally prepared within 2–4 business days.
During holidays, promotional periods, or unusually high order volumes, processing may take up to 5 business days.
Two separate stages. Order processing and carrier transit are separate stages. Processing begins before the shipment enters the carrier's delivery network.
Estimated Delivery Time
For standard shipping to supported U.S. destinations, estimated carrier transit is generally 10–15 business days after dispatch.
Combines 2–4 business days of processing with 10–15 business days in transit.
The estimated total may extend to this range when processing takes up to 5 business days.
These are estimates, not guaranteed delivery dates. Weather, holidays, carrier delays, customs procedures, and other circumstances may affect the actual arrival date.
Shipping Fees
Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.
Review before placing your order. Please review the final order total, including any applicable shipping charges, before submitting your purchase.
Shipment Origin
Depending on inventory availability, product location, and delivery destination, orders may be fulfilled by our facilities or designated fulfillment partners.
The shipping origin may therefore differ from our registered business address. Items within the same order may occasionally ship separately.
Tracking Your Order
Once your order has been dispatched and tracking information becomes available, the relevant details will generally be sent to the email address provided at checkout.
Check Your Inbox
Look for the shipping notification sent to your checkout email address.
Please allow time for the carrier to register the first tracking scan after a shipping label is created.
Address Changes
Please review your shipping information carefully before placing your order.
If you notice an error, contact service@aroveluni.com as soon as possible.
Address changes cannot be guaranteed. We will make reasonable efforts to assist, but changes cannot be guaranteed after fulfillment or shipment preparation has begun.
Delayed or Missing Shipments
If tracking has not updated for an extended period or your order appears significantly delayed, contact us with your order number.
Tracking Has Stopped Updating
Contact us if tracking remains unchanged for an extended period. We will review the available information and investigate with the relevant shipping provider where appropriate.
Marked Delivered, but Not Found
Check the delivery area, mailbox, household members, building reception, or neighbors where appropriate. Contact us if the package remains missing.
Damaged or Incorrect Deliveries
If your parcel arrives damaged, incomplete, defective, or incorrect, contact us promptly and include your order number and relevant photographs where appropriate.
We will review the circumstances and explain the available resolution.
International Orders
Where international shipping is available, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination.
Unless the checkout clearly states otherwise, government- or carrier-imposed import charges may be the recipient's responsibility.
Shipping Support
For shipping, tracking, or delivery questions, contact our support team.
When contacting us about an order, please include your order number so we can review the relevant details.