Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below and any non-excludable rights under applicable law.

Before sending a product back, email service@aroveluni.com with:

• 01Your order number
• 02The product you wish to return
• 03The reason for the request
• 04Relevant photographs or videos, if the item is damaged, defective, or incorrect

For standard returns based on personal preference, products should generally be:

• 01Unused and in their original condition
• 02Returned with original accessories and included components
• 03Accompanied by the applicable order details
• 04Packed securely, with original packaging where reasonably possible

Products that have been misused, altered, or damaged after delivery for reasons unrelated to a defect may not qualify for a preference-based return.

Certain products may be excluded from standard returns where disclosed before purchase or permitted by applicable law. These restrictions do not override consumer rights that cannot legally be excluded.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly.

After reviewing the order details and supporting information, we will determine an appropriate solution, which may include a replacement, reshipment, refund, or return.

For returns resulting from a change of mind, personal preference, or an incorrect customer selection, the customer is generally responsible for return shipping costs unless applicable law or a specific offer provides otherwise.

Where a return is required because of a confirmed error attributable to us, we will explain the appropriate return arrangements.

Once a return request is approved, our support team will provide the appropriate return destination and instructions. Unauthorized returns may be delayed or refused by the receiving facility.

Returned products may be inspected to confirm eligibility. Once the return has been received and approved, we aim to initiate the applicable refund within 5–10 business days.

Approved refunds are generally issued to the original payment method unless otherwise required or agreed in accordance with applicable law.

Your bank or payment provider may require additional time before the refund appears in your account.

If you would prefer an exchange or replacement, contact us before returning the product. Available options depend on product availability, the circumstances of the request, and applicable requirements.